Warranty Coverage

All networking, server, and storage hardware (“Covered Product”) purchased from The Tec Network is covered by our warranties: Networking hardware comes with a Lifetime Warranty (90 days for resellers), and server and storage hardware come with a 3-year warranty (90 days for resellers). Within the period of these warranties, The Tec Network will repair or replace, free of charge, any part proving defective in material or workmanship. An advanced replacement is included within the first year of purchase. After year one, the item(s) must be returned for inspection prior to the replacement being issued. The replacement is best effort and is not guaranteed to be in stock. (If you would like guaranteed next business day, please contact your account manager for Tec-Assure coverage.)

Exception

The warranty coverage on Apple products is dependent on the actual product sold; contact us for specific coverage. Warranties range from 90 days to 3 years.

Exclusions

Our warranty does not apply to any costs, repairs, or services for the following:

1.     Software and special order items, which include but are not limited to custom configurations of hardware, software, or memory. These items are not covered by our warranty and are not returnable or refundable.

2.     Service calls to correct the installation of the Covered Product, or to explain the usage of the product to the buyer.

3.     Damage resulting from misuse, abuse, accidents, alterations, or improper installation.

4.     Corrective work necessitated by repairs made by anyone other than an authorized service technician.

Returns

Returns are valid within the first 30 days of purchase and are subject to a 25% restock fee. A valid RMA number must be issued for the return to be received.

How to Obtain Warranty Service

All warranty repairs must have prior authorization by The Tec Network. After an RMA number and shipping information are obtained, the buyer should carefully pack the Covered Product, preferably in the original packing materials, along with a copy of the original purchase receipt and RMA number, and ship it to The Tec Network as per the shipping instructions provided.

Limitation of Damages

In no event shall The Tec Network be liable for consequential damages for breach of this warranty. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to the buyer.

Effective as of December 02, 2019